FAQs
Seating
Tickets buy you unallocated space to sit on a patch of grass. Choose between terraces in the main auditorium or (cheaper) on the back bank. No chairs allowed in the main auditorium or back bank – bring a mat or a cushion to sit on. If you are unable to sit on the ground, please phone 01647-253916 and request a chair pass for the easy access deck. [top]
Food and drink
There will be a bar serving beers, wines and soft drinks. There may also be hot food served – details tbc for 2025.
You are allowed to bring your own picnics with you, but they must be snugly boxed as there is no room to spread out a picnic mat. [top]
Disabled access
If you are unable to sit on the ground and/or walk down the steps and steep gravel paths into the theatre, please buy main auditorium tickets and contact us on 01647-253916 for a free pass for the easy access deck.
Full details re mobility difficulties, and concessionary tickets for Personal Assistants on this page
Children
Yes, children are welcome. Please ensure children are accompanied when out of the auditorium and acting safely (no running or sliding) in the theatre.
Child rates for under 14s and
children under 3 come free (please ‘buy’ a free ticket).
Buggies/pushchairs can be on the easy access deck but not in the main auditorium. [top]
Start and end times
Car parking is available from 6:30pm
Gates into the theatre open at 7.15pm.
Concerts begin at 8pm.
Concerts finish at or soon after 10pm. [top]
Parking
Free car parking is available from 6.30pm. Our stewards will direct you on arrival at Sheldon. There is a walk of a few hundred yards from the carpark to the theatre. If you have mobility difficulties which would make this tricky, please ask for disabled parking nearer the theatre. [top]
Smoking
As it is an outdoor venue we do not prohibit smoking in the theatre. We trust that theatregoers will respect the needs of others and smoke in a suitable location. [top]
Dogs
Only official assistance dogs are welcome in the theatre. Other dogs may be left in owners’ cars but may not be toileted or exercised on Sheldon premises. [top]
What if it’s raining?
In the event of bad weather, the concert will be staged as long as we assess that safe to do so.
Keen Sheldon regulars bring a waterproof mat, waterproof clothing, sturdy boots and an umbrella. [top]
Claiming a refund
To register your refund claim for a premium or child ticket you please phone 01647-253916 or email theatre@sheldonretreat.com before 10am. We will organise the refund for you within 7 days.
No refunds for other ticket types unless the concert is cancelled. [top]
